Store Manager (FT)

Store Manager – Job Description
Job Title: Store Manager (SM)

Reports to: Director, Store Operations

FLSA Status: Exempt

Department: Store Operations

Classification: Management

The Store Manager is responsible and accountable for directing all store-level activities for store employees to include but not limited to store physical inventory, visual merchandising, incoming truck deliveries, timekeeping, schedules, store cash control, and sales management.

Supervisory Responsibilities:

Interviews hires, and trains all store associates in regard to sales, systems, and company processes.
Assigns tasks and projects to staff to ensure that deadlines are met safely and accurately.
Oversees the store’s staff schedules and reviews and approves time off requests in a timely manner.
Evaluates the performance of all store employees on a regular basis by performing ad-hoc and scheduled coaching.

Essential Duties and Responsibilities:

Ensures store staff is greeting and providing customers with a high level of customer service
Oversees the store’s visual merchandising, and upholds the company standard.
Regularly monitors store revenue and customer traffic to ensure the appropriate staffing levels.
Effectively addresses internal store personnel conflicts and interactions and partners with the Director of Store Operations and or Human Resources as needed.
Owns and delivers appropriate communication to store-level employees on behalf of the company.
Regularly partners with the Director of Store Operation on appropriate customer escalations, store standards, customer relations issues, warranties, “ready to deliver”, etc.
Responsible for attending and facilitating regularly scheduled training and or company meetings as directed.
Ensures orderly storage of incoming floors samples and other inventory
Works to organically build and maintain store sales month-over-month and year-over-year.
Partners with respective department leaders such as distribution and customer service to ensure the timely delivery of customer orders.
Manages written sales tickets, sales conversions, and other Key Performance Indicators (KPI).
Responsible for the accurate tracking, and documentation of inventory from multiple points of origin and distribution.
Embodies, and manages according to the Company’s mission, vision, and core values
Performs other related duties as assigned.

This job description is not inclusive of all duties and responsibilities for this position. The company reserves the right to modify this description with or without notice.

Qualifications:
To perform the job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience:

Associate’s Degree (A.A) from an accredited institution in business management, or business administration; and a minimum of three to five years of related experience and/or training; or an equivalent combination of education and experience.
Specific experience in furniture retail management is highly preferred.

Language Skills:

Ability to read and comprehend instructions, short correspondence, and memos.
Ability to write advanced and/or professional correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, vendor representatives, and other employees of the organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to take conceptual instruction and translate it into actionable tasks consistent with agreed-upon goals.
Ability to think independently and figure out how to reach solutions to complex problems.

Computer Skills:

Ability to perform and understand the functions of personal computers and have a good working knowledge of Microsoft Office Suite. After a short training period, this position must show in-depth proficiency with the FROG system.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision, peripheral vision, and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The individual must have the ability to work positively and collaboratively with others. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is exposed to temperatures affected by the seasons and occasionally exposed to outside weather conditions. The noise level in the work environment is quiet to loud.

About Chair King & Fortunoff Backyard Store:

Chair King® Backyard Store was founded in Houston in 1950, and has grown to be the largest casual furniture retailer in Texas. Chair King® Backyard Store is family owned and operated, thus assuring continuity for our employees and customers. We are a customer service driven company that strives for quality in every aspect of our business. We constantly strive to offer our customers the finest quality merchandise at the lowest possible price in the markets we serve. It is through the development of our employees into true professionals and the empowerment of our employees to serve our customers that we are able to sustain Chair King® Backyard Store’s competitive advantage in the market place. 8 Great Reasons to Shop at Chair King® Backyard Store Largest Selection Chair King® Backyard Store’s boasts the largest selection in Texas because we are the largest outdoor furniture retailer in America. With store locations spanning the Lone Star State as well as locations along the East Coast with our sister company, Fortunoff Backyard Store, finding the best Aluminum, Solid Teak, Outdoor Wicker or Polymer Wood quality outdoor furniture has never been easier. Best Values Chair King® Backyard Store shops the world and uses its superior buying power to offer merchandise at the best values in Texas and America. Finest Quality Make the memories that matter outdoors with the furniture that’s outdoor-tested. We use the highest quality materials and do our due diligence. Our quality products reflect that so shop the quality and value that’s a cut above the rest. Dependability Chair King® Backyard Store has been serving Texans for 70 years. Though we don’t expect you to have a problem, it is nice to know that if you do, we’ll be here to help. Warranties that Work Stronger warranties equal better quality. Chair King® Backyard Store services manufacturer’s limited warranties on your behalf ensuring you’ll always have someone in your corner. Backyard Specialists Chair King® Backyard Store professionally trained associates are your backyard living experts. They can answer a range of questions from material selections to whether a set will fit your backyard space. Price Protection Chair King® Backyard Store will beat any competitor’s price. Guaranteed! If within 30 days of purchase you find the same item elsewhere for less (clearance and floor sample merchandise excluded), Chair King® Backyard Store will beat that price by 5% and gladly refund or credit the difference to you. Prompt White Glove Delivery Chair King® Backyard Store maintains over $20 million in inventory, so you don’t have to wait for your new furniture. Our White Glove Delivery Service will assemble, deliver, set up and remove any trash. Hot Backyard Deals right to your mailbox, when you sign up. Don’t miss out on sales, new arrivals and more. You never know when we might send out a special offer or preview to our subscribers!