IT Project Manager – Powerscourt Dr, St Louis, MOContract @Sai Infotech posted 4 weeks ago
As IT Manager, you will be responsible for ensuring that all Mobile Billing Clients are adequately supported in all systems and software that the client offers. You will also be responsible for managing the client’s support staff as well as assist in making strategic IT decisions. Please note, these tasks are provided as a guide and you may be required to, Perform additional duties in addition to these tasks.
Your primary responsibilities will include, but are not exclusive of the following:
Provide management and guidance for Mobile billing hardware and software, diagnosing and solving issues and escalating to 3rd Line where appropriate for internal/external users.
Provide 2nd line of application support across all business systems, diagnosing and solving basic application issues and routing/escalating where appropriate.
Work with and develop 2nd line support staff in regards to Network analyst, assisting with network, VMware, vdata communication links and other infrastructure services as required.
Log and track all incidents and requests on the Helpdesk system, providing regular updates to the customer and ensuring SLAs are met and ensure that support staff is adequately doing the same.
Work with staff to ensure SLAs are met and a consistent IT service is delivered to the customer.
Maintain a knowledge base of reoccurring issues & their associated fixes whilst investigating root causes.
Carry out daily operational tasks, user administration, housekeeping tasks and system monitoring to ensure the effective operation of IT systems and facilities.
Carry out IT installations, implementations, configurations & roll outs & other technical duties as required.
Produce and maintain technical and procedural documentation as required.
Assist in the IT department with duties of which you will be capable as and when required.
Be a second line of contact at the corporate office for all IT issues and maintain all assets and oversee first line of contact.
Advise the Mobile Director of any planned Mobile Changes and assist in providing ideas back to the Mobile Director of improvements that can be made within the corporate office both through IT Process and new technology.
Develop and implement policies and procedures to support Billing software and systems.
Develop and train Mobile Billing staff.
Serve as primary technical implementation point of contact for Mobile billing service and software clients.
Technical Skills – Required
3rd Line Business Application support.
Demonstrable operational skills.
SQL Support. * Basic Development Skills. * Project Management Skills. * Understanding of client server Computing. * Network Security and Architecture Experience.
Job Type: Contract
Pay: From $35.83 per hour
8 hour shift
Work Location: One location