IT Help Desk Supervisor – Aberdeen, MD

Full time @Caelum Research Corporation posted 4 weeks ago

Job Description

Position Title: IT Help Desk Supervisor
Location: Aberdeen, Maryland
Employment: Full-Time (MUST BE A U.S. CITIZEN)
Experience: 10 years w/High School OR 5 years w/BS in IT-related fieldplus experience leading a team of 5 or more people in Help Desk operations.
Security Clearance: SECRET
Required Education and Certifications:

High School Diploma (Relevant Education can be substituted for experience)
CompTIA Security+ and Microsoft Certified Solutions Associate (MCSA) certifications
ITIL Foundation strongly desired

As part of an on-site Customer Support Team, provide help desk support to the Army Test and Evaluation Command (ATEC) HQ at Aberdeen Proving Ground, MD.
Job Description:
Provide leadership to Help Desk Team providing desktop, software, and peripheral support, release management, password management, and account management for both NIPRNET and SIPRNET customers, including VIP support for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel.
Duties and Responsibilities:

Deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers; configuring IT hardware to resolve problems
Installing/configuring operating system images and specialty software on customer devices.
Documenting activities using Trouble Ticket automated software
Performing backup and restore of software and data on client compute devices
Trouble shooting and resolving client network and wireless issues
Testing, analysis and repair of computer system hardware and software malfunctions
Deploy interoperable and integrated standard office automation desktop software
Install, configure, troubleshoot, relocate, and repair desktops, peripheral devices, and printers.
Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed
Identify network problems impacting users and work with appropriate Tier II or III administrators
Troubleshoot WIFI and GFE provided broadband devices and VPN connectivity
Configure, diagnose, reimage, reload, utilize troubleshoot and repair all AGM MS Windows based laptops and desktops, instant messaging applications, and DoD approved WI-FI and wireless services.
Utilize remote tools to connect to remote desktops. Applications include MEMC (previously SCCM).

Job Types: Full-time, Contract
Pay: $35.00 – $40.00 per hour

401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance


8 hour shift
Day shift
Monday to Friday

Work Location: One location

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