Hospitality Professional – Lancaster, PA@The Restaurant Store posted 2 weeks ago
The Hospitality Professional with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location. The Hospitality Professional will achieve a variety of operational goals through effective customer service strategies that align with the goals of our sales, purchasing, and inventory teams.
ESSENTIAL DUTIES & RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Conduct business-to-business sales and customer service with a focus on building and developing relationship with our customer base
Execute on our proven TRS process: 1) build brand awareness, 2) assess customer’s needs, 3) exceed expectations, and 4) build loyalty
Perform basic cashier functions and loading products into customer vehicles
Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock
Analyze basic inventory information to determine product availability and re-order status
Promote our private label brands to maximize TRS gross profit
Educate prospective customers on our competitive advantages (best people, best technology, and best price)
Possess and maintain a thorough understanding of our website and educate customers on how to best-utilize our “Brick and Click” business model
EDUCATION and/or EXPERIENCE
Minimum of 1 year of relevant experience in retail and/or supply chain management
High school diploma or GED, or equivalent combination of education and experience
KNOWLEDGE, SKILLS, & ABILITIES
Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
Strong analytical and problem-solving skills
Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
Service leadership approach with a demonstrated desire to exceed expectations
Business Proficiency in English is required
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed while standing and/or walking, up to and including 9 hours/day
Requires the ability to communicate effectively using speech, vision, and hearing
Requires the regular use of hands for simple grasping and fine manipulations
Requires regular bending, squatting, crawling, climbing, and reaching
Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.