Field Services Technician – Kansas City, MO

Full time @K & L Technical Services posted 2 weeks ago

Job Description

The Regional Field Service Technician provides support for K & L Technical Services teams by completing work in the field at customer sites. The role is responsible for assuring all facets of field operations are executed safely and in the prescribed amount of time in accordance with the scope of work. The Field Technician has the opportunity to work on multiple projects for a variety of clients and serves as the face of K & L Technical Services in the field.
Position Responsibilities:

Build and maintain trusted relationships with customers
Ensure all scheduled appointments are kept
Ensure that all assigned work is completed safely and to industry specifications
Completion of client and company checklists, photos, and test results typically communicated to management electronically within 24 hours of completion
Keep the Project Managers apprised of job progress and/or problems on a regular basis
Provide after-hours or emergency service on an as needed basis
Complete surveys & quality audits as needed
Adhere to existing company policies, standards and controls

Required Education, Skills & Experience:

Experience working independently in the field
In-depth experience with cabling infrastructure installation, termination and testing to include but not limited to:
Copper Category 3, 5e, 6, 6a, 7 shielded in both horizontal and backbone applications
18/2 twisted pair
Floor mount/wall mount racks/cabinets
Proper grounding applications
Experience installing and servicing a variety of telephone, PBX and key systems
Experience installing, troubleshooting and servicing of the following areas: POS, CCTV, video monitoring, security systems, computer and low voltage cabling equipment
Knowledge of high speed circuits, routers, switches and modems
Knowledge of Cisco and Adtran high speed circuits, routers and switches
Valid driver’s license
Some combination of the following experience:
Ability to login to network equipment via a GUI or command line using PuTTY or similar terminal emulator
Knowledge of IP subnetting
Knowledge of Fiber Optics
Knowledge of wireless networking, specifically Ekahau, AirMagnet or similar tools

Related/Relevant Certifications (Not Required):

Licensed Electrician Journeyman/Journeywoman level
Relevant Certifications – Cisco, Aruba, Ruckus, Avaya, CommScope, etc.
OSHA Construction Safety and Health (10 or 30 hour) certification
BICSI Installer 1/2 or Technician

Preferred Education, Skills & Experience:

Demonstrated ability to properly use basic hand tools, power tools, and testing tools for the installation and testing of voice and network equipment to include but not limited to:
Firewalls, routers, switches: General Knowledge

Wireless LAN controllers
On-premise voice/key systems
Video security cameras, DVRs, and NVRs
Intermediate MS Office computer skills, including Word, Excel and Outlook
Ability to give and receive clear direction from multiple sources.
Ability to effectively communicate, present information, and respond to managers, employees, customers, and vendors in an intelligent, clear, concise, professional and grammatically correct
Ability to establish and retain customer confidence

Job Types: Full-time, Part-time, Contract
Pay: $30.00 – $45.00 per hour

Flexible schedule


8 hour shift
Day shift
Monday to Friday
Night shift
Weekend availability


Data/Voice Cabling: 5 years (Required)
POTS/Analog Phone Lines: 5 years (Required)


Driver’s License (Required)

Work Location: Multiple Locations

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