Case Coordinator – Milwaukee, WI

Full time @Down Syndrome Association of Wisconsin posted 2 weeks ago

Job Description

Position Title: Case Coordinator, SE WI
Location: Southeast Wisconsin
Reports To: Senior Case Coordinator, SE WI
Status: Full-time (30-40 hours per week with some fluctuation)
Pay: $19 – $21 / hour
FLSA Status: Not applicable

The Down Syndrome Association of Wisconsin is a statewide non-profit organization dedicated to advancing the lives of individuals with Down syndrome and related disabilities and their families through awareness, education, information, programs, services, and the exchange of ideas and experiences.

DSAW provides programs and services throughout the lifespan (Parent’s First Call for new and expectant parents, children’s services, adult services, vocational services, and aging services), as well as educational opportunities and events.

We have an immediate opening for a Case Coordinator in Southeast Wisconsin. The Case Coordinator is a key member of our Home and Community Based Services team, ensuring quality and thorough case coordination and direct service provision to individuals in Southeast Wisconsin. The case coordinator will oversee a caseload of participants, and will also provide direct services themselves.

The Case Coordinator will have an important role in all aspects of case management, including visiting the homes of new participants to complete a full intake, working with the individual and their family to create goals and plans, scheduling services, providing services, and ensuring ongoing quality of services. The Case Coordinator will also work closely with Direct Support Professionals providing services to participants on their caseload, although will not directly supervise these individuals.

We are looking for someone who has experience working with individuals with disabilities. This person should have excellent organization and prioritization skills in order to implement case management. The Case Coordinator must be a skilled communicator, empathetic listener, and excellent problem-solver, with the ability to help participants and their families put plans in place to achieve their desired goals. Overall, the candidate must be a fast learner who is passionate about helping individuals with disabilities achieve amazing lives.

In order to complete this job well, the Case Coordinator must be very comfortable with technology, and have the ability to quickly learn new systems, such as a new Case Management System. The Case Coordinator should have a thorough understanding of MS Office/G Suite products. Experience with a participant management system and a time tracking/scheduling system is a plus.

As DSAW continues to grow rapidly, we are seeking a candidate for this role who is excited about having a say in the future of the organization. We work within a collaborative leadership model, meaning that everyone is expected to come to the table with ideas to improve our company. The ideal candidate should be excited to roll up their sleeves and take initiative in creating new processes and procedures throughout the organization.

The Case Coordinator must be willing to work some evenings and weekends in support of this role.

Essential Functions and Responsibilities

Direct Services Provision

Consistently model appropriate social skills
Support participant by practicing, modeling and guiding them through real life experiences
Utilize curriculum to support participant through skill acquisition
Maintain and model positive professional working relationships with participants, guardians, employers, and other significant persons in their lives
Advocate for participants as needed and teach advocacy skills
Attend required meetings and in-service training sessions
Monitor participant’s goals and complete progress notes

Case Management

Complete the initial consult, intake, and assessment for new participants
Oversee participant goal setting
Maintain Case Management System with updated goals, reports, and records
Work closely with DSPs providing services for the caseload by providing them resources, rescheduling services, and subbing when necessary
Provide regular check-ins with the participant and their family served on their caseload
Serves as the main parent liaison



Bachelor’s degree in a related field
2+ years working with families and participants with developmental disabilities
Applicant must have a valid driver’s license and insured vehicle
Applicants must pass a caregiver background check that meets State of Wisconsin requirements


Must be a sensitive and mature individual who is able to relate well to adults
Demonstrates warmth, insight, interest, and respect for persons with disabilities
Willingness to accept flexibility with their schedule
Able and knowledgeable to cope with emergency situations or behavioral situations in a calm and effective manner
Able and willing to be a team player and to work cooperatively with their supervisor
Able to communicate effectively with consumers and employers
Ability to multi task and adhere to timelines set forth for quality management

Given that the Down Syndrome Association of Wisconsin is a non-profit organization that is not engaged in the production of goods or services, the Fair Labor Standards Act (FLSA) and Wisconsin overtime law does not apply to DSAW employees. Nonetheless, this is an hourly position budgeted at $19-$21 / hour.

Benefits for Full-Time Employees

Optional, employee-paid medical, dental, and vision insurance with access to supplemental life, critical illness insurance, and accident insurance
Employer-paid disability and life insurance
10 days of PTO, accrued in bi-weekly increments, as well as 5 set holidays and 5 floating holidays
Monthly phone stipend of $20/month for using personal cell phone
Laptop to complete your work

Additional benefits include the following:

Flexible schedule
Remote work for non-participant facing duties
Parental leave after one year of service
Ongoing training opportunities sponsored by DSAW
Employee referral program (employee will receive $50 if their referral is hired)
Relaxed dress code at the discretion of your supervisor
Annual offsite staff team-building activities
8 hours per year to volunteer
An amazing mission and culture!

The Down Syndrome Association of Wisconsin is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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